Returns & Exchanges
RETURNS AND EXCHANGES
Returns and exchanges can be requested within 30 days of delivery.
Underwear and socks can only be returned unopened. Once a package has been opened, everything inside it is no longer eligible.
Bras, tops and bottoms can be tried on. They need to come back with tags attached, unwashed, showing no wear beyond that, and free of marks, stains, and any scent they did not arrive with.
First Pair Guarantee. If your first single pair of underwear or socks does not fit, contact us within 30 days and we will issue store credit. To make sure the rest of your order stays eligible for return or exchange, we ask that you open, wash, and try only one pair first before opening the others. One pair, one style, store credit only, and not available on bundles or multipacks.
Fees. Exchanges are free within Canada and the USA. Returns for refund have a $12.50 CAD / $10.50 USD label fee deducted.
Not eligible. Sale items are final sale, and we are not able to process returns or exchanges outside Canada and the USA.
Every return is inspected on arrival.
