Returns & Exchanges

We want you to love your Q for Quinn pieces. If something isn't right, we're here to help. Returns and exchanges should be requested within 30 days of delivery.

Underwear & Socks

Because of hygiene standards, opened or worn underwear and socks cannot be returned or exchanged. This applies to everything inside a package once it has been opened. Unopened packages may be returned or exchanged.

Exchanges: Free within Canada & USA Returns for refund: $12.50 CAD / $10.50 USD return label fee deducted from refund

First Pair Guarantee

Finding the right fit matters. That's why your first pair of underwear or socks is covered by our First Pair Fit Guarantee. If the fit isn't right, contact us within 30 days of delivery and we'll issue store credit for your first single pair.

To make sure the rest of your order stays eligible for return or exchange, we ask that you open, wash, and try only one pair first before opening the others.

Please note:

  • Applies to one single pair (one style) only

  • Not available on bundles and multipacks

  • Store credit only (no refunds)

Bras, Tops & Bottoms

Bras, tops, and bottoms can be tried on. They must come back with tags attached, unwashed, showing no wear beyond that, and free of marks, stains, and any scent they did not arrive with.

Exchanges: Free within Canada & USA Returns for refund: $12.50 CAD / $10.50 USD return label fee deducted from refund

International Orders

For orders outside Canada and the USA, returns and exchanges are not available at this time.

Ineligible Returns

Every return is inspected on arrival. Items that do not meet these standards cannot be refunded, exchanged, or credited, and are donated where possible or otherwise discarded responsibly.

You can start a return by emailing us at hello@qforquinn.com with your order number.