How to Make a Return or Exchange
We want you to be 100% happy with your purchase! If for any reason you’re not thrilled, please get in touch with us here or send an email to email@example.com. We’ll do our best to make it right. Please note specific terms below.
To make sure you get the right product, we recommend that you refer to our size chart before purchasing. Returns and exchanges are not only costly for our small business but also for our planet.
Extended Holiday Exchange and Returns Period:
All purchases from November 1-December 31 qualify for an extended 3 month exchange and return period with the exception of any sale items of underwear.
Our 1st Pair Guarantee: Order one pair of our women's underwear to try and if you don't love them, let us know within 30 days and we'll give you a store credit for the same value. Not so fine print: Limited time offer valid on first pair of women's underwear only, maximum store credit value $24 USD / 29CAD. 1st Pair Guarantee is not valid on bundles or children's underwear.
For hygiene reasons, we can’t accept returns or exchanges of our underwear.
Other items should be in their original packaging for returns or exchanges.
- All items on sale are final sale.
If you’d like to return or exchange items within 30 days of delivery date (90 days for holiday extended period), please get in touch with us here or send an email to firstname.lastname@example.org. Any return shipping charges, original shipping charges apply. We are a small business and it costs us on average $13 to ship in North America. This cost is not included in our pricing and hence we are not in a position to offer free returns and exchanges.
- [START A RETURN]