Order with comfort & confidence
How & Where We Ship
We ship from Toronto, Ontario to wherever in the world you and your family live.
Flat rate shipping to Canada: C$9.50, usually 2 to 8 business days
Flat rate shipping to USA: US$8, usually 2 to 8 business days
International shipping: C$12.50, usually 10-20 business days
Shipping is FREE on orders over $60. This refers to Expedited Shipping for Canada Post and First Class USPS for USA. Shipping is 2-8 business days.
Why can’t we ship “regular” mail, you might wonder?
Because of the nature of our products and packaging (which aren’t always flat) we don't have the options of regular or media mail. (Not to mention: regular mail is also untracked and takes 2 times longer to reach you! And who wants to wait longer for their goodies to arrive?)
“Why do I have to pay for shipping? I’m used to getting free shipping!”
While we offer C$9.50 / USD $8 shipping on orders under $60, it REALLY costs us closer to C$12 on average to ship within North America. We know it sounds crazy — but we pay the difference out of pocket so that we can offer the best flat rate to you!
It’s tough being a small retailer (we are just 3 women!) up against the “free shipping movement” of our bigger competitors. But we’re doing our best, and we’re grateful for your understanding. 💙
How to Make a Return or Exchange
We want you to be 100% happy with your purchase! If for any reason you’re not thrilled, please get in touch with us here or send an email to [email address]. We’ll do our best to make it right.
To make sure you get the right product, we recommend that you refer to our size chart before purchasing.
For hygiene reasons, we can’t accept returns or exchanges of masks or underwear. (This means that you’re always guaranteed a brand-new pair when you buy from us — phew!)
Socks and other items should be in their original packaging for returns or exchanges.
If you’d like to return or exchange items, please get in touch with us here or send an email to firstname.lastname@example.org. Any return shipping charges and a 10% restocking fee will apply.
Or ask a question, or just say hi :)